Refund Policy

Effective Date: January 16, 2026

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Our Happy Host Guarantee

We’re proud of our mysteries, and we want you to buy with complete confidence. If you’re not happy with your game for any reason, you can request a full refund within 30 days of purchase, whether or not you’ve played it yet.

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We’re a small family business, and this guarantee comes from a place of trust. Thank you for using it in the spirit it’s intended.

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How it works

Just email us within 30 days of your purchase and tell us what didn’t work for you. 

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We’re not asking you to justify yourself. Your feedback genuinely helps us make our games better, and once we’ve heard from you, we’ll refund you in full, if you like. We just ask that you delete the game files afterwards.

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Download or technical problems

If you have trouble downloading your game, receive a corrupted, incomplete or wrong file, or have a technical issue that stops you accessing your purchase, contact us at any time. We’ll fix it straight away, and if we can’t, we’ll refund you in full.

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Accidental purchases

If you’ve bought the same game twice, or made a purchase by mistake, let us know and we’ll refund the extra purchase.

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Party postponed?

No problem at all. Your game doesn’t expire, so keep your files safe and play whenever suits you.

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How to contact us

Please email info@huntergames.studio with:

• your name

• the email address used at checkout

• your order number (if you have it)

• a short note about what’s happened

We usually reply within 24-48 hours.

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Hunter Games Studio
Email: info@huntergames.studio
Website: www.huntergames.studio

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Consumer Rights

Nothing in this policy affects any rights you may have under applicable Canadian consumer protection laws.